Privacy Policy

This Privacy Policy explains how Stitch Depot Inc ("Stitch Depot", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website, request a quote, or otherwise interact with our services.

By accessing or using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use our website or services.

Effective Date

Last updated: March 24, 2026

Scope

This Policy applies to our website, quote requests, contact forms, and related communications.

1. Information We Collect

We collect information that you provide directly to us, as well as certain information automatically when you interact with our website.

1.1 Information You Provide to Us

When you contact us, request a quote, submit an order, or otherwise communicate with us, we may collect:

Name and contact details (such as email address, phone number, and mailing address)
Company or organization name and related details
Project requirements, artwork details, quantities, and timelines
Any other information you choose to provide in forms, emails, or phone calls

1.2 Information Collected Automatically

When you visit or use our website, we may automatically collect certain information about your device and usage, including:

IP address and approximate location
Browser type, device type, and operating system
Pages visited, time and date of visits, and referring URLs
Interactions with our website, such as clicks and navigation patterns

This information is used primarily for analytics, security, and to improve the performance and usability of our website.

1.3 Cookies and Similar Technologies

We may use cookies and similar tracking technologies to enhance your experience, analyze usage, and support certain website features. You can configure your browser to refuse cookies or to indicate when a cookie is being sent; however, some parts of our website may not function properly without cookies.

2. How We Use Your Information

We use the information we collect for a variety of business and operational purposes, including:

Providing, operating, and maintaining our website and services
Responding to inquiries, quote requests, and customer support communications
Preparing and fulfilling orders, including artwork review, production, and delivery coordination
Sending administrative information, such as confirmations, technical notices, and updates
Improving our services, website functionality, and customer experience
Monitoring usage trends and performing analytics for business planning
Detecting, investigating, and preventing fraudulent or unauthorized activities
Complying with applicable legal obligations and enforcing our terms and policies

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers: With trusted third-party vendors and service providers who perform services on our behalf, such as hosting, email delivery, analytics, payment processing, or shipping, and who are bound by obligations to protect your information.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Legal Requirements: When we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights, investigate fraud, or respond to lawful requests from public authorities.
With Your Consent: With your explicit consent or at your direction, such as when you ask us to share information with another party.

4. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may vary based on the type of information and the context in which it was collected.

When we no longer have a legitimate business need to process your information, we will delete, anonymize, or securely store it and isolate it from further processing until deletion is possible.

5. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security, and you use our website and services at your own risk.

6. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal obligations
Object to or request restriction of certain processing activities
Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us using the details provided in the Contact Information section below. We may need to verify your identity before responding to certain requests.

7. Third-Party Services and Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the content, privacy policies, or practices of any third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information without parental consent, please contact us so that we can take appropriate steps to remove such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice.

Your continued use of our website or services following the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically.

10. Contact Information

If you have any questions about this Privacy Policy, our data practices, or your interactions with our website or services, you can contact us at:

Mailing Address

Stitch Depot Inc
416 E Banning St.
Compton, CA 90222
United States

Contact Details

Phone: 1-310-639-1858
Email: embrodepot@gmail.com

When contacting us about this Privacy Policy, please include sufficient detail for us to understand your request and locate any relevant information.